The dignity of the old service maxim, “The customer is always right,” is maintained. However, there are undoubtedly some individuals who are exempt from this regulation.
People who believe they are superior to others, demand to be treated like kings, and treat service employees like garbage are what we’re referring to, as anyone who has worked in customer service knows.
In this tale, a woman who works at an airline check-in desk demonstrates a clever response to nasty clients. She put a rude passenger on the spot with her response, which made us giggle.
The employee at the check-in desk at New York’s LaGuardia Airport deserves praise for the manner she handled a belligerent and unkind passenger! This is for everyone who has had to put up with obnoxious clients.
Southwest Airlines’ whole flight was canceled because of the weather. A number of disgruntled guests were put on hold while one agent booked substitute flights.
A boorish tourist suddenly shoved everyone aside and pushed to the front of the queue. I have to be on this aircraft, and the ticket must be first class, he said as he threw his ticket against the counter.
The agent replied, “I’m sorry sir, I’d be happy to try and help you, but I need to help these people first, and then I’m sure we can fix something”.
The passenger was not pleased.
He talked loudly so the passengers behind him could hear, “Do you have any idea who I am?”.
Without hesitation, the agent smiled and grabbed the loudspeaker microphone so everyone can hear.
“Can I have your attention, ladies and gentlemen?” she asked (her voice was heard all over the terminal). We have a passenger at Gate 14 who is unsure of who he is; if anyone can identify him, please come to Gate 14.”
The man glared at Southwest’s representative, clinched his teeth, and shouted, “Go F**! yourself!” as the passengers behind him laughed uncontrollably.
She said, “I’m sorry sir, even for that you’ll have to wait in line for,” without even blinking.
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